Privacy Policy

This privacy statement discloses the privacy practices for website,  which is operated by Online Cruise Service and is not part of Royal Caribbean International.

Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices. We have agreed to advise you of:


  1. Information Collection and Use
  2. Registration
  3. Cookies
  4. Security
  5. Correction/Updating Personal Information
  6. Choice/Opt-out
  7. Email /Opt-out
  8. Notification of Changes
  9. How to Contact Us

If you feel that we are not abiding by our posted privacy policy, you should contact us.

Information Collection and Use

Our Online Cruise Service is the sole owner of the information collected on our website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website.    Back to Top


In order to purchase products offered through our website, a user must first complete a registration form. As part of this Registration Form, a user will be required to give their contact information (name, address, phone number and email address), as well as financial information (a valid credit card number and expiration date). This information is used for billing purposes and to complete a transaction. If we have trouble processing an transaction, this contact information is used to get in touch with the user. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as social security number), but encouraged so we can provide a more personalized experience on our site.

Whenever you provide sensitive information (for example, a credit card number), we will take reasonable steps to protect it, such as encrypting your card number. We will also take reasonable security measures to protect your personal information in storage.

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To serve you faster and with better quality, we use "cookies" technology. A cookie is a piece of data stored on a user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates.

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We are proud of our commitment to protecting your privacy online. We value your trust in us and will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every month, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email.

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Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires to be a member of our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

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Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our registration form has an "opt-out" mechanism so users who utilize our services, but don't want any marketing material, can keep their email address off of our lists.

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Email /Opt-out

Members who no longer wish to receive our newsletter or promotional materials from us may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email  at the bottom of the page that you received from us or send an email.

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Notification of Changes

Due to the rapidly evolving technologies on the Internet, we may occasionally revise or update this policy. All revisions will be posted to this site. If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

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How to Contact Us

We welcome comments and questions on this policy. We are dedicated to protecting your personal information, and will make every reasonable effort to keep that information secure. Should you have any questions, concerns or comments regarding our privacy policy, send an email or call us at 1-800-431-2999.

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Terms of Use