Guests must be medically and physically fit for travel and such
travel will not endanger their wellbeing or the wellbeing of
others. Our personnel are not required to perform personal tasks
(e.g. assisting with eating, dressing, toileting, or lifting),
therefore, clients who require assistance with these functions
should consider these needs when making a booking.
While we do not require information aboutthe guest's disability,
the more information you can share with us about your
specific needs, the better we will be able to assist your
client. We encourage you to notify us of your needs at the
time of booking, however to guarantee availability of specific
equipment or services, please provide:
- 60 days advance notice for sign
language interpreting services
- 30 days advance notice for special
equipment or services
You must provide 72 hours advance notice
if you are traveling with a group of 10 or more guests with
Please contact our Access Department in writing via fax at
954-628-9622 or via e-mail at
For further assistance, guests may ask for a Complaint
Resolution Official (CRO). Our CROs have been trained and are
aware of applicable U.S. Department of Transportation disability
regulations as well as our polices and procedures. They will be
glad to respond to your concerns. The CROs are available at all
U.S. ports of departure and on all of our ships.
Royal Caribbean International does not provide wheelchairs.
However, we do provide wheelchair assistance during boarding and
departure. If you require a wheelchair for the duration of his
or her cruise vacation, you may bring their own wheelchair or
rent one from one of the companies below who will deliver it to
your stateroom on the ship:
- CareVacations - 877-478-7827
- Special Needs at Sea - 800-513-4515
Royal Caribbean International can make special arrangements for
guests who have hearing or visual disabilities. Please contact
the Access Department for details and necessary requirements or
fax (954) 628-9622 or e-mail
All ships have accessible staterooms available in different
categories which are designed for guests with mobility
disabilities and other disabilities that require the use of the
accessible features of the staterooms. Accessible staterooms are
held for people with disabilities until all other non-accessible
staterooms in that category are reserved. Upon reserving an
accessible stateroom, we require all guests to acknowledge in
writing the need for an accessible stateroom by completing a
Guest Special Needs Form. This form may be filled out on-line at
click here. Guests without a disability booked in an
accessible stateroom may be moved at any time to accommodate a
guest with a disability. To inquire about a wheelchair
accessible stateroom, please contact our Access Department in
writing, via fax at 954-628-9622 or e-mail at
Sign language interpreting services will be
provided upon request for deaf guests who use American Sign
Language (ASL) as their primary means of communication. Sign
language interpreting services are provided for main production
shows, port and shopping presentations and other major
activities on a shared basis for all deaf guests onboard. A
request for sign language interpreting services should be made
with the Access Department no later than 60 days prior to
sailing. Requests are subject to availability of interpreters.
Sign language interpreting services are provided on cruises that
depart from and/or return to the U.S. and Canada.
Guests dependent on oxygen or requiring oxygen therapy may
travel on board; however, they must supply their own oxygen and
the Access Department must be advised.
Accessible transportation can be arranged by Royal Caribbean for
guests who are unable to board our buses. This service is
offered at no extra charge to our Air Arrangements guests or
those who have purchased ground transfers. Accessible
transportation may be limited or not available outside the U.S.
Requests for transportation for guests with special needs must
be faxed to Royal Caribbean' Access Department, on travel agency
letterhead, at least 21 days prior to sailing (60 days prior for
Europe and South America).
Royal Caribbean can accommodate a variety of dietary needs if
requested in advance. (Not all special diets can be met.)
For more information on special-needs guests, please contact
Royal Caribbean' Access Department.
For other information on guests with access needs, please see
the Additional Information section of our vacation planners, or
request a copy of the Accessible Seas brochure.